ZCORD - Refund Policy

Last Updated: September 2026

ZCORD provides digital services that may be processed or fulfilled specifically for an individual order. Because of the nature of these services, refunds are subject to the conditions below.

1. Before Fulfillment

If an order has not yet been processed, contact ZCORD as soon as possible.

Where the order has not been fulfilled, ZCORD may review the request and determine whether a cancellation or refund is possible.

2. After Fulfillment

Once a service has been successfully fulfilled or the purchased service has been applied, activated, or delivered, the order is generally not eligible for a refund.

This includes orders where the customer has received the purchased service and subsequently changes their mind.

3. Unable to Fulfill an Order

If ZCORD is unable to fulfill a paid order due to circumstances within ZCORD's control, we may offer an appropriate resolution, which may include:

• Reprocessing the order
• Replacing the service where appropriate
• A partial refund
• A full refund

The appropriate resolution will depend on the specific circumstances of the order.

4. Incorrect Information

Customers are responsible for providing accurate information.

Refunds may not be available where an order cannot be fulfilled because the customer provided:

• An invalid Discord invite
• An expired invite
• Incorrect order information
• Incorrect service details
• Inaccessible server information

Contact support first so the issue can be reviewed.

5. Discord or Platform Changes

Discord may change its systems, features, requirements, policies, or restrictions.

ZCORD cannot guarantee that a third-party platform will maintain a particular feature or functionality for the entire duration of a service.

Where a service is affected by a platform-wide change outside ZCORD's control, ZCORD will review the individual order and determine what resolution, if any, is available.

6. Payment Disputes

Please contact ZCORD before opening a payment dispute or chargeback so we have an opportunity to investigate and resolve the issue.

Fraudulent or unauthorized transactions will be investigated using the available order and payment information.

7. How to Request Support

When contacting ZCORD about a refund or order issue, provide:

• Order ID
• Email used for the order
• Product purchased
• Description of the issue

Support

Discord: https://discord.gg/aXMXa7b5Sx
Telegram: @i46tz